Sun Life Financial, US

Contact us

 

Dental Plan FAQ's

About Dental Health Alliance (DHA)

  1. What is Dental Health Alliance, L.L.C.® (DHA®)?
  2. What is the relationship between DHA and Assurant Employee Benefits?
  3. How will I know when a patient participates with DHA?
  4. What do the DHA logos look like?
  5. How do I join the DHA network?
  6. Is there any fee to join DHA?
  7. How is the quality of the network assured?
  8. How do patients find out that I am a participating DHA dentist?
  9. May I discontinue new referrals?
  10. Who do I call with questions about my network participation?
  11. Who do I call if I have questions regarding my DHA Personal Fee Profile?

What is Dental Health Alliance, L.L.C.® (DHA®)?

DHA is a national dental PPO that is offered with certain Assurant Employee Benefits dental plans. To learn more about DHA, please visit www.dha.com.

What is the relationship between DHA and Assurant Employee Benefits?

DHA was created in 1994 and is the dental PPO network used by Assurant Employee Benefits since 1995. DHA's national dental network continues its rapid expansion through direct contracting and affiliation with other networks. The DHA network is available to payors other than Assurant Employee Benefits. Nearly 1,000,000 members are enrolled in DHA plans.

How will I know when a patient participates with DHA?

All eligible members receive an identification card that displays the DHA logo.

What do the DHA logos look like?

There are three DHA plans, DHA, DHA-Premier and DHA Access. The logos associated with these plans are listed below:

DHADHA PremierDHA Access

How do I join the DHA network?

To receive information and forms to join DHA, call Provider Relations at 800.434.2638. All general dentists and specialists must be credentialed before being accepted as a DHA participating provider. The credentialing process is based on standards developed by the National Committee for Quality Assurance (NCQA) and DHA.

Is there any fee to join DHA?

There is no fee to join DHA.

How is the quality of the network assured?

DHA adheres to quality standards encompassing a broad range of care and service issues that are the cornerstone of DHA's Quality Assurance Program (QAP). The program addresses areas of credentialing, utilization review, professional standards, the monitoring and resolution of member complaints and appeals, and the assessment of the satisfaction of our providers and eligible members through surveys and evaluations.

How do patients find out that I am a participating DHA dentist?

Your practice information is included in our directory of participating providers and on our web site. We also direct patients to participating providers via telephone referrals through our Customer Relations line.

May I discontinue new referrals?

Submit a written request to DHA to discontinue new patient referrals. We will process your request as soon as administratively possible. You may reactivate referrals whenever you wish.

Who do I call with questions about my network participation?

You can call Provider Relations at 800.434.2638 from 7:00 a.m. to 4:30 p.m. CT , Monday through Friday.

Who do I call if I have questions regarding my DHA Personal Fee Profile?

You can call Provider Relations at 800.434.2638 with questions, or to obtain your network fee for any procedure not listed in your DHA Personal Fee Profile.