Frequently asked questions

Where do I call regarding claims?

Life: 800.451.4531

Dental: 800.442.7742

Disability:
Indianapolis Benefit Center 800.283.3636
Minneapolis Benefit Center 800.325.8385
Kansas City Benefit Center 800.451.4531

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I have a ProviderFund® Account.  How do I obtain account information?

Information Line (automated): 888.227.1308

Accountholder Service:  800.451.4531

Please have your last statement available when calling.

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What is the most common cause of life claims delays?

The most common reason that a claim is delayed in life claims is that the claim submission is incomplete.

Examples of an incomplete claim submission are:

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What is the most common cause of dental claims delays?

Occasionally, we must request x-rays, periodontal charting and/or other claim related information to complete the processing of a claim if it is not initially submitted with the claim. If it is necessary to request additional information on a claim, the dental processors will request this information from the dentist and they will also notify the insured of the request.

Examples of claim related information commonly requested:

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What is the most common cause of disability claims delays?

The most common reason that a long-term disability/short-term disability claim is delayed is that the claim form is not complete. To most effectively ensure the processing of a claim, check to be sure that all questions on the form are answered, the forms are signed by the correct parties and the policy
number is on the form.

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How many claims are serviced each month by Assurant Employee Benefits?

Over 60,000 claims are serviced each month by claim personnel.

Coverage Average per month
Long-Term Disability 13,600
Short-Term Disability 1,200
Life 500
Life-Disability 150
Dental 45,000

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