Our culture

Our purpose

“We make it possible for people to think about things other than insurance.”

Our strategy

To become the premier provider of group benefits for small to mid-size employers.

Our future

We will make a difference and become known in the industry as the Company of Choice:

• because we treat our employees with fairness and respect at all times
• because we treat our customers with fairness and respect at all times

We will set the standard in our industry:

• because of our knowledge leadership and innovation
• because we are passionate about our business
• because we understand our customers' needs better than anyone else
• because we exceed our customers' expectations better than anyone else

We will change the way the world views our industry:

• because we care about our customers and we are there when they need us
• because of our impeccable integrity, our values…and our heart

We will become known as the carrier of choice:

• because of our people
• because of our knowledge
• because of our passion
• because we are easy to do business with

We will make a difference.

Setting ourselves apart

What does strategy have to do with the culture of a company? In our case, it helps to “set us apart” from our competitors. We realize that many of our competitors provide similar products and services. So, we have to differentiate ourselves from our competitors -- we have to make Assurant Employee Benefits stand out in the mind of our customer.

Providing superior customer service is one way to do just that! Several times each year we survey our customers to find out what is important to them, what we are doing right, and, of course, what we need to improve.

Satisfying our customers is crucial to our business success. As our industry becomes more competitive, it is vital that our customers are pleased with us, loyal to us, and keep coming back to us.

A safe and comfortable workplace

Our employees mean everything to us. That's why we are committed to providing a safe and secure work environment and why we developed our RespectAble program. Our employees know that we will not tolerate any form of violence, harassment or other inappropriate behavior that creates an intimidating, hostile, or offensive working environment.

True open door communication

Employees know that they can bring their concerns to the attention of their supervisor or any other member of management at any time. In fact, we even have a direct line to our company president! Employees can post any question via our online site.

Truly part of the community

We are an active part of each community we work in and we support our employees' involvement (with time off to volunteer as well as matching gifts) in many great community programs including Habitat for Humanity, Harvesters, the United Way, neighborhood schools, and many, many more.