University of Texas System
Heritage Series Plus - Plan
Resources
Ask a Dentist
Ask a Dentist
For dental health questions answered by a certified dentist.
Find a Dentist
Find a Dentist
To locate a participating network dentist for the Heritage Series plan.
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FAQs about prepaid dental HMO
Your employer is offering you an attractive prepaid dental plan. These FAQs will help provide you more information about the plan being offered to you.
What is a prepaid plan?
With a prepaid plan you pay a monthly prepayment fee plus you pay reduced fees called “copayments” for dental services provided. To receive the reduced fees you must use a Plan Dentist selected at the time of enrollment.
What if I lose my Dental ID card or have a question about my plan?
Contact Member Customer Service by calling 800.443.2995 (7:00 am - 5:30 pm CT, Monday – Friday).
What are copayments and where can I locate the copayment schedule?
A copayment is the set fee that you pay to the Plan Dentist at the time of treatment for covered services that are being performed.
The copayment schedule is a listing of covered services and copayments for your plan. The detailed dental schedule is included in the Evidence of Coverage. It is helpful to bring your copayment schedule to your dental appointment.
How do I select a Plan Dentist?
You should select your Plan Dentist when you enroll. For a listing of Plan Dentists, go to Find a Dentist. Note that your Plan Dentist must be a general dentist, not a specialty dentist.
How long does it take to appear on the patient list/roster of my Plan Dentist that I select at time of enrollment?
If we receive your Plan Dentist selection by the 10th of the month, you will appear on the roster the 1st of the next month. If we receive the selection after the 10th, you will appear on the roster the 1st day of the second following month. If you are not listed on the roster, please contact us at 800.443.2995.
How will the Plan Dentist know I am a patient?
The Plan Dentist receives a patient listing, called a roster, from Assurant Employee Benefits each month that includes all members who have chosen that individual as their dentist.
Please confirm at the time of making your appointment with the Plan Dentist that you are on the provider’s roster.
Can I change my Plan Dentist?
Yes, you can. To change your Plan Dentist, contact Customer Service at 800.443.2995.
What if I choose to see a dentist other than my selected Plan Dentist?
The costs will not be covered by your dental plan and you will be responsible for the full payment to the dentist. This is why it is important for you to seek treatment from your selected Plan Dentist.
If I have a dental emergency, do I need to see my Plan Dentist?
First, contact your Plan Dentist to make an appointment. If your Plan Dentist is unable to see you, you may seek treatment from any licensed dentist in the United States.
Please be informed that the emergency benefit in your plan only covers procedures administered in a dentist’s office or comparable facility to evaluate and stabilize conditions that are Dental Emergencies, as specified (with a description of benefits payable) in the Evidence of Coverage.
If I need to see a specialty dentist, how do I go about finding a Plan Specialty Dentist in my area?
You may find a list of Plan Specialty Dentists by going to Find a Dentist or calling 800.443.2995 for assistance. No referrals are necessary from your Plan Dentist to seek treatment from a Plan Specialty Dentist.